Workplace as a Service

Secure digital workplace services from device procurement to end-user support.

Workplace as a Service (WaaS) is a full operating model that delivers the entire digital workplace your employees need to work securely from anywhere, including devices, apps, configurations, support, and lifecycle management.

Instead of your IT team buying laptops, imaging them manually, shipping them to users, and then juggling tickets, patches, and refresh projects, WaaS turns endpoint lifecycle management into an ongoing, outcome‑driven service. Every device is procured, configured, deployed, managed, supported, refreshed, and securely retired with predictable costs and measurable outcomes.

Where WaaS Breaks Down

Users, Devices, Applications, Support, Security, And Asset Management Operating Separately

Delayed Onboarding, Outdated Patching, And Unreliable Asset Inventory

Reactive Refresh Planning And Audit-Driven Compliance Efforts

Outcomes We Create

Faster Employee Onboarding And Device Deployment

Stronger Endpoint Security And Compliance Visibility

More Reliable Device Inventory And Proactive Refresh Planning

Reduced Workload For Internal IT Teams

How Digital Compass Operates

ASSESS & PLAN

We begin with a thorough assessment of your current environment, asking questions to understand your remote workforce patterns, regulatory requirements, and existing investments in MDM (Mobile Device Management) and UEM (Unified Endpoint Management) platforms.

PROCURE & STANDARDIZE

Digital Compass works with your procurement processes and vendors to standardize control on approved hardware settings and sourcing approaches. This standardization reduces complexity and ensures that every new device enters the environment ready for zero‑touch enrollment and cloud management.

CONFIGURE & DEPLOY

During configuration and deployment, we fully leverage modern provisioning with a Zero Touch Model. Configuration is dynamic and cloud‑driven, tied to the user’s identity, necessary workplace apps, and security group membership, not the physical device.

MANAGE & SECURE

Once devices are in the field, Digital Compass manages them through centralized UEM. We work with your security teams to align device controls with broader security architecture, ensuring that UEM/MDM policies reinforce identity, network, and data protection strategies.

SUPPORT & RESOLVE

Digital Compass includes an integrated end‑user support and experience desk. We combine real‑time endpoint data with service desk tooling so support technicians can see device health, triage issues and guid remotely without disruption.

REFRESH & OPTIMIZE

Device refresh is handled as an ongoing, optimized process rather than a disruptive, one‑time project. We regularly optimize configurations, security baselines, and apps, ensuring your digital workplace keeps pace with capabilities in your existing operating systems.

RETIRE & REPORT

At the retirement stage, Digital Compass coordinates the secure return, data wiping, and disposition of devices. Devices are wiped using industry‑standard methods, Asset records are updated to reflect accurate inventory and reporting covers the entire lifecycle, giving teams full visibility into endpoint management outcomes.

Talk to a Digital Compass expert about simplifying digital workplace operations and improving endpoint management across your organization.

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What We Deliver

Digital Workplace Management

Digital Compass provides a cohesive digital workplace management layer that orchestrates users, devices, apps, and policies across your environment. Our focus is not only on technology, but on the end‑user experience and business productivity.

Endpoint Managed Services

We provide managed endpoint services across laptops, desktops, tablets, mobile devices, and workplace technologies to keep devices secure, current, supported, and operational.

Device Procurement & Lifecycle Planning

We help source, standardize, and manage endpoint technology across user roles, business needs, warranties, contract paths, refresh cycles, and lifecycle requirements.

Zero-Touch and Remote Device Lifecycle Management

We support device imaging, zero-touch provisioning, UEM/MDM enrollment, application readiness, security baseline validation, asset tagging, shipping, and go-live readiness.

End-User Support & Experience Desk

We provide user-focused workplace support across endpoint issues, application questions, access needs, service requests, break/fix coordination, and escalation workflows.

UEM, MDM & Endpoint Compliance

We help manage endpoint policies, device compliance, access controls, patching, configuration standards, inventory visibility, vulnerability coordination, and endpoint governance. Microsoft Intune is commonly used as the central UEM layer, while Microsoft Security Intune reinforces Protection by linking device health, policy status, and access controls.

Application and Collaboration Support

We support the workplace application experience by helping users access, use, and troubleshoot the tools they need to communicate, collaborate, and stay productive.

Patch & Vulnerability Coordination

We help manage patch cycles, endpoint health, vulnerability remediation workflows, compliance reporting, and operational visibility to reduce workplace security risk.

Depot, Logistics, Break/Fix and RMA Services

We support device shipping, receiving, staging, repair coordination, warranty support, replacement workflows, RMA management, and depot operations where needed.

Remote Support

Managed endpoint services play a crucial role in supporting remote and distributed teams by ensuring consistent security, seamless device management, and reliable access to necessary applications from any location. By proactively monitoring and maintaining endpoints, we minimize downtime and help enable employees to stay productive regardless of where they work.

Device Refresh & Secure Retirement

Device refresh is least disruptive when profiles, settings, and apps are treated as portable standards rather than one-time builds. We help customers plan refresh cycles, avoid aging-device disruption, securely wipe devices, manage asset disposition, and maintain lifecycle records from procurement through retirement.

Digital Workplace Management

We manage the workplace technology experience across users, devices, applications, support workflows, endpoint tools, asset visibility, compliance needs, and lifecycle operations.

Endpoint Managed Services

We provide managed endpoint services across laptops, desktops, tablets, mobile devices, and workplace technologies to keep devices secure, current, supported, and operational.

Device Procurement & Lifecycle Planning

We help source, standardize, and manage endpoint technology across user roles, business needs, warranties, contract paths, refresh cycles, and lifecycle requirements.

Zero-Touch and Remote Device Lifecycle Management

We support device imaging, zero-touch provisioning, UEM/MDM enrollment, application readiness, security baseline validation, asset tagging, shipping, and go-live readiness.

End-User Support & Experience Desk

We provide user-focused workplace support across endpoint issues, application questions, access needs, service requests, break/fix coordination, and escalation workflows.

UEM, MDM & Endpoint Compliance

We help manage endpoint policies, device compliance, access controls, patching, configuration standards, inventory visibility, vulnerability coordination, and endpoint governance. Microsoft Intune is commonly used as the central UEM layer, while Microsoft Security Intune reinforces Protection by linking device health, policy status, and access controls.

Application and Collaboration Support

We support the workplace application experience by helping users access, use, and troubleshoot the tools they need to communicate, collaborate, and stay productive.

Patch & Vulnerability Coordination

We help manage patch cycles, endpoint health, vulnerability remediation workflows, compliance reporting, and operational visibility to reduce workplace security risk.

Depot, Logistics, Break/Fix and RMA Services

We support device shipping, receiving, staging, repair coordination, warranty support, replacement workflows, RMA management, and depot operations where needed.

Device Refresh & Secure Retirement

Device refresh is least disruptive when profiles, settings, and apps are treated as portable standards rather than one-time builds. We help customers plan refresh cycles, avoid aging-device disruption, securely wipe devices, manage asset disposition, and maintain lifecycle records from procurement through retirement.

Managed endpoint services play a crucial role in supporting remote and distributed teams by ensuring consistent security, seamless device management, and reliable access to necessary applications from any location. By proactively monitoring and maintaining endpoints, we minimize downtime and help enable employees to stay productive regardless of where they work.

WHO WE SERVE

Federal Government

For federal agencies, Digital Compass provides:

– High-security, policy-driven environments and compliance support
– Consistent endpoint control across agency-managed devices and workspaces.
– Support for remote workspace users while maintaining security and policy alignment.

WHO WE SERVE

Commercial Enterprise

Digital Compass provides scalable WaaS to help businesses:

– Maintain device security and keep employees productive
– Make IT operations more predictable for all sized organizations
– Meet the needs of both: Regulated industries and Fast-growing markets.

WHO WE SERVE

State and Local

Digital Compass addresses resource constraints and varied user needs by:

– Standardizing endpoint management across departments including mobile field workers
– Improving compliance reporting.
– Reducing the burden on internal teams through a managed-service approach.

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The Digital Compass Difference

Many organizations use separate tools to tackle workplace issues. While each tool has its benefits, none covers the entire device lifecycle, forcing IT to patch them together. This keeps endpoint management fragmented and user experience inconsistent.

Digital Compass functions as a service, not just a tool. It smoothly manages procurement, deployment, UEM/MDM, support, refresh, and retirement in a unified operating model. This allows internal IT teams to focus on strategy, architecture, and innovation, while Digital Compass takes care of the operational aspects of Workplace as a Service.

Frequently Asked Questions

What Is Workplace As A Service (WaaS)?

Workplace as a Service is an operating model that delivers the full digital workplace, devices, app configurations, security, support, and lifecycle management, as a managed service. Rather than owning each step yourself, Digital Compass offers defined outcomes for onboarding speed, security posture, and device lifecycle control.

What’s The Difference Between Endpoint Managed Services And Workplace As A Service?

Endpoint Managed Services typically focus on managing existing devices and UEM/MDM platforms and settings. Workplace as a Service goes further by including procurement, zero‑touch deployment, logistics, refresh planning, secure retirement, and integrated reporting. Endpoint management is a component of WaaS, but WaaS covers the entire lifecycle from acquisition to disposal.

How Do I Plan Device Refresh Cycles Without Disrupting Users?

In a WaaS model, refresh is based on lifecycle analytics rather than ad‑hoc projects. Digital Compass tracks device age, performance, support history, and warranty status. We then design staggered refresh waves, align them with business calendars, pre‑stage new devices for zero‑touch enrollment, and coordinate returns. Users receive new devices with minimal downtime because apps, data, and settings are delivered through UEM/MDM and cloud services rather than manual migration.

How Is Data Securely Wiped When Retiring Old Devices?

Secure retirement in Digital Compass follows documented, industry‑standard data‑wipe procedures. Depending on your requirements and device type, this can include remote wipe via UEM/MDM, cryptographic erase of encrypted drives, or certified wipe processes at a depot. We update asset records to reflect the wipe and retirement, and can provide documentation to support compliance and audit needs.

How does Windows Autopilot enable zero-touch provisioning?

Windows Autopilot enables zero-touch provisioning by allowing devices to be pre-configured and enrolled in management services before they are even unboxed. When a user powers on a new Windows Autopilot–enabled device, it automatically connects to the organization’s Azure Active Directory and MDM service. This seamless process applies pre-defined configuration profiles, installs necessary applications, and enforces security policies without manual IT intervention, ensuring a streamlined and efficient device setup experience.

How does Apple’s automated enrollment and Android’s zero-touch compare?

Both Apple automated enrollment and Android zero-touch are streamlined device provisioning solutions designed to simplify setup for organizations. Apple automated enrollment integrates devices into Apple’s Mobile Device Management (MDM) system during activation, enabling instant configuration of settings, apps, and policies without manual intervention. Similarly, Android zero-touch enrollment allows IT administrators to configure corporate-owned devices remotely as they are unboxed and powered on, ensuring consistent and secure device setup.

Why is Zero Touch important in Remote Device Lifecycle Management?

Zero-touch and remote device lifecycle management streamline the deployment, configuration, monitoring, and maintenance of devices without the need for manual intervention. This approach enables IT teams to efficiently manage large fleets of devices from any location, ensuring timely updates, enhanced security, and reduced operational costs. By automating routine tasks, organizations can accelerate device onboarding and improve overall user experience while maintaining centralized control throughout the device’s lifecycle.

How does Microsoft Endpoint Manager help automate Windows Update processes?

Microsoft Endpoint Manager, a popular MDM / UEM platform, integrates tools like Microsoft Security Intune and Configuration Manager to streamline and automate Windows Update management across devices. It allows IT administrators to create update rings with defined deployment schedules, deadlines, and user experience settings. This centralized control ensures devices receive timely security patches and feature updates with minimal user disruption, enhancing security compliance and reducing manual update interventions.

Ready to simplify endpoint management and reduce operational burden?

Connect with our team to take control of your device lifecycle management needs in any or every stage, from procurement through retirement.

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